Security
Security you can put in a questionnaire
An IT tool has access to every device and every conversation. ResolveX Pro is designed so that access is limited, recorded and under your control.
Controls
What is in place
Tenant isolation
Every record belongs to one organisation, and every read and write is scoped to it. One customer can never see another customer's tickets, devices or settings.
Encryption of stored credentials
Mailbox, messaging and integration credentials are encrypted at rest and are never returned to the browser or written to logs.
Audit trail
Sign ins, record changes, integration changes and remote sessions are written to an audit log with who, what and when.
Data residency options
Choose hosting in the United Arab Emirates or the Kingdom of Saudi Arabia to keep data in the region.
Roles and permissions
Technicians see what their role allows. Administrators decide who can run scripts, start remote sessions or change settings.
Controlled remote sessions
Each session uses a short lived access token, can require end user consent, and is logged with technician, device, start and duration.
Token based device enrolment
Devices enrol with a token scoped to your organisation or a group. Tokens can be replaced if they are ever exposed.
Self-hosted remote engine
Remote session traffic runs through the engine hosted alongside your ResolveX Pro environment, not a shared third party relay.
Your security review
Straight answers, in writing
We do not claim certifications we do not hold. If your security team has a questionnaire, send it with your demo request and we will answer it in writing, including hosting location, backup, retention and the handling of AI features.