Email and WhatsApp
Meet people in the app they already use
Connect a support mailbox and a WhatsApp number. Messages become tickets, replies go back on the same channel, and the whole conversation stays on one thread.
What you get
Email and WhatsApp in detail
Mailbox intake
Point support@ at ResolveX Pro. New emails open tickets, replies thread correctly, and attachments stay with the record.
WhatsApp as a first class channel
Customers message your WhatsApp number and a ticket opens. Your technician replies from the same composer used for email, with the channel clearly marked.
Rules you control
Choose which keywords or senders open a ticket, switch automatic ticket creation on or off, and set support addresses from the admin page.
One thread across channels
If someone emails and then follows up on WhatsApp, both land on the same conversation, with portal replies and call notes alongside.
Branded notifications
Acknowledgements, updates and survey emails use your name, not ours.
Questions
Frequently asked
Which WhatsApp account do I need?
You connect a WhatsApp Business number through the supported business messaging setup. We guide you through it during onboarding.
Can several mailboxes feed one desk?
Yes. You can set more than one support address and route each to a team.
Do customers see anything from ResolveX Pro?
No. Customers see your support address, your WhatsApp number and your branding.