Self-service portal
A portal your employees will actually open
A branded self-service site where people sign in with an email code, raise a request from the service catalogue, follow progress and read help articles.
What you get
Self-service portal in detail
Sign in with an email code
No passwords to reset. Employees and customers receive a one time code, which keeps the front door simple and removes a common reason to call the desk.
Service catalogue
Publish request types such as new laptop, software access or leaver checklist. Each item has its own form fields, so tickets arrive with the details you need.
Track, reply and rate
Requesters see every ticket in one list, add replies and attachments, and rate the result when it is closed.
Get IT help shortcut
The endpoint agent can place a Get IT help shortcut on the desktop. It opens the portal with the device already attached, so the technician starts with the right machine.
Your name and colours
The portal uses your logo and colours and your own web address, and the notification emails match.
Questions
Frequently asked
Is the portal included with Help Desk?
Yes. The portal is included with Help Desk.
Can internal staff and external customers both use it?
Yes. The same portal serves employees of your company and, for service providers, the customers they support.
Does it include a knowledge base?
Yes. Articles written in Help Desk can be published to the portal, so people can find answers before they raise a ticket.