IT service desk and endpoint management
Support every user. Manage every device. One product.
ResolveX Pro joins a modern help desk with patching, software deployment and browser based remote support. Tickets arrive from the portal, email, WhatsApp and phone, on the PBX you already own, and each one shows the device behind it.
Pay only for the modules you use. Request a tailored quote.
Illustration of the ticket workspace with sample data.
Tickets from every channel, in one queue
Modules
Start with the help desk. Add what you need.
Fourteen modules that work together. Switch on only what your team uses, and request a tailored quote for just those.
Help Desk
Tickets, queues, SLA, teams, macros, knowledge base and reports.
Learn moreSelf-service portal
A branded portal with a service catalogue and a Get IT help shortcut.
Learn moreEmail and WhatsApp
Email and WhatsApp conversations become tickets automatically.
Learn morePhone System
Caller lookup, call journaling, screen pop and call tickets on your existing PBX.
Learn moreITIL processes
Problem and change management with CAB approval.
Learn moreEndpoint inventory
One agent for Windows, macOS and Linux with full inventory.
Learn morePatch management
Scan, approve, schedule and report on operating system patches.
Learn moreSoftware deployment and scripts
Package library, install jobs and a script library.
Learn moreRemote desktop
Browser based remote desktop, terminal and files.
Learn moreCompliance and security
Device checks, scores and alerts that open tickets.
Learn moreAI assist
Triage, suggested replies and ticket summaries.
Learn moreMobile device management
Android Enterprise, iPhone, iPad and Mac with policies, lock and wipe.
Learn moreOS imaging and deployment
Network boot a new PC, apply an image and enrol it automatically.
Learn moreSingle sign-on
Sign in with Entra ID, Google Workspace, Okta or any SAML 2.0 provider.
Learn moreEndpoint management
One agent, everything about the device
A single lightweight agent runs on Windows, macOS and Linux. It keeps inventory current, scans for missing patches, runs your packages and scripts, and reports compliance back to the console and to the ticket.
- Hardware and software inventory every six hours and on demand
- Patch scan, approval, maintenance windows and reboot rules
- Package library and script library, run on devices or groups
- Compliance checks and a score for every device
Remote support
Fix it from the ticket, in a browser tab
Click Remote connect on a ticket and the desktop opens in your browser. Technicians install nothing, and every session is recorded against the ticket and the audit trail.
AI assist
Less reading. Faster answers.
New tickets are categorised and prioritised on arrival. Technicians get a draft reply and a short summary of long threads, and always decide what is sent.
- Triage into category, priority and team
- Suggested replies from the conversation and your knowledge base
- Summaries for handovers and long threads
- A technician reviews every reply
Coming from ManageEngine
Replace Endpoint Central and ServiceDesk Plus with one product
A side by side view of what is included, what is an add-on, and what is a separate product.
One product
Tickets and endpoints share one console, one login and one device record.
Browser remote
Technicians connect from a browser with nothing to install on their computer.
WhatsApp and phone intake
Customers can message or call, on 3CX, Yeastar, Avaya, Cisco and other phone systems, and each contact becomes a ticket.
Modular licensing
Pay only for the modules you use. Request a tailored quote.
Security
Built for teams that answer security questionnaires
Tenant isolation
Encrypted credentials
Audit trail
Data residency
Get a tailored quote
Pay only for the modules you use
Start from Starter, Professional or Enterprise, or choose modules one by one. Tell us your team size and we will email a quote within one business day.
Starter
A modern help desk with a branded portal and email and WhatsApp intake.
Help Desk, Self-service portal, Email and WhatsApp, Single sign-on
Request a quoteProfessional
Adds the phone system module, endpoint inventory, patching, deployment, remote support and mobile device management.
Help Desk, Self-service portal, Email and WhatsApp, Phone System, Endpoint inventory, Patch management, Software deployment and scripts, Remote desktop, Mobile device management, Single sign-on
Request a quoteEnterprise
Everything, including ITIL processes, compliance, AI assist and OS imaging.
Help Desk, Self-service portal, Email and WhatsApp, Phone System, ITIL processes, Endpoint inventory, Patch management, Software deployment and scripts, Remote desktop, Compliance and security, AI assist, Mobile device management, OS imaging and deployment, Single sign-on
Request a quote